Service Standard Promise

At Knight Funding we pride ourselves on the high level of customer service we provide. So when you call Knight Funding, you can talk to a person, not a machine. We have developed our systems to allow you to track your cases online.

We want to make your job easier, so:

if you need any assistance pre-application you have access to:

experienced Sales Team to help you place difficult mortgage and secured loan cases
online mortgage enquiry facility, with guaranteed response times
additional lender documents available on our website to submit with the application

when you send in a new business mortgage application to Knight Funding you can expect the following from us:

a telephone call on the day of receipt to let you know the application has arrived
dedicated packaging team, and contact with our experienced underwriters
a phone call and email within 48 hours of receipt, requesting any outstanding or additional information we may need, and confirming valuation instructed and references requested
regular chasing of outstanding items
a case number to allow you to track progress of the case online
notification when the package goes to the lender for issue of offer
phone call and email confirming that the offer is available to download from our case tracking system
follow through to completion and release of funds
procuration fees paid to you weekly as soon as they are received by us - this may be as little as 10 days after completion of the mortgage

*we expect from you**:*

to be authorised by the FSA to write the business either Direct or through a Network
to write the life or pensions business to accompany the mortgage.
to keep the life or pension commission
to keep the client
to obtain the additional information requested by us to complete the packaging of the case for submission to the lender

**does not apply to introducers.